How To Fix ConfigMgr Update Prerequisite Check Failed

ByPrajwal Desai Hours

Just few days ago I published a post on installing Configuration Manager 1710 update rollup 2. This update rollup brings lots of improvements and fixes over previous update. Installing this update is quite simple and doesn’t require much time. However I found that one of the customer reported an issue related to installation of SCCM update rollup 2. The customer told that they had recently installed SCCM 1710 in their setup. The update did appear in console and when attempted to install, the update failed with “prerequisite check failed” error.

Note – In this post you will see that the solution to “prerequisite check failed” is something different. I don’t want you to assume that the solution is same in every case. I always suggest you to examine the log file, find out the actual reason for error and then carry out further troubleshooting.

Configuration Manager Update Installation Prerequisite Check Failed

So when you encounter prerequisite check failed error, you can use same steps to troubleshoot. In Updates and Servicing node, the state of the update showed “prerequisite check failed”. The customer mentioned that they chose to install the update by skipping prerequisite check. This is fine but seems like the prerequisite check failed for some reason here.

Configuration Manager Update Installation Prerequisite Check Failed

Checking the update installation status under Monitoring didn’t reveal much about issue.

Configuration Manager Update Installation Prerequisite Check Failed

ConfigMgrSetup.log file showed Prereq check didn’t pass, site installation will be stopped. Please check ConfigMgrPrereq.log for results. Finally taking a look at ConfigMgrPrereq.log file revealed the actual error. Migration active source hierarchy Error. There is an active source hierarchy configured for migration. Please stop data gathering for each source site in the source hierarchy. The error description is quite clear this time.

Configuration Manager Update Installation Prerequisite Check Failed

Most of all checking the Migration > Source Hierarchy revealed there was something going on here. A migration task was configured to move the data from old SCCM to new SCCM setup. As a result this was stopping the update to run it’s pre-configured checks.

Configuration Manager Update Installation Prerequisite Check Failed

After clicking “Stop Gathering Data”, the update installed successfully and console upgrade was successful too. I hope this post helps you in troubleshooting similar issues.

Configuration Manager Update Installation Prerequisite Check Failed

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Prajwal Desai is a Microsoft MVP in Intune and SCCM. He writes articles on SCCM, Intune, Windows 365, Azure, Windows Server, Windows 11, WordPress and other topics, with the goal of providing people with useful information.

7 Comments

  1. Avatar photo Heather Hamilton says:

    Do you have any resolutions for this error:
    CWmiRegistry::WmiOpen: Failed to read key SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile on sqlserver.domain
     
    CWmiRegistry::GetDWORD: Failed to get DWORD value DoNotAllowExceptions
    CWmiRegistry::GetDWORD: Failed to get DWORD value DefaultInboundAction
    CWmiRegistry::GetDWORD: Failed to get DWORD value DefaultOutboundAction
     
    I looked on the sql servers and those entries arent there. Are those nessesary for the upgrade?
     
    Please help.
     
    Thank you,
    Heather

  2. Avatar photo Mike Brown says:

    Its idiotic that you have to look for ERROR when it is a prereq check. All the other entries showed PASS. Why couldn’t Microsoft set it to say FAIL? Spent hours looking for FAIL.

    1. You have to examine log file no matter what you see in installation status. Actual error code is in error log.

  3. Superb.. This blog has really helped many times in job. Keep up the good work.

  4. I have this issue as well. Unfortunately, my “Source Hierarchy” has zero items. As this was a new install on a MS 2016 server some time ago, there was no migration either. I did try adding the Primary site as the source site (This is a stand alone system.), and was able to run the prerequisite check again, and it failed again. How might I proceed under these circumstances?

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