Comments on: How to Enable Remote Assistance Using Group Policy (GPO) https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/ SCCM | ConfigMgr | Intune | Windows 11 | Azure Sat, 12 Aug 2023 17:19:10 +0000 hourly 1 https://wordpress.org/?v=6.4.1 By: Jamie G https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-52316 https://www.prajwaldesai.com/?p=217402#comment-52316 Thank you for the article, very useful. It’s not clear to me how port 3389 is used in the process. Up at the beginning you say that if 3389 is not open in OUTBOUND, the remote assistance will not work… but then in the GPO, you create a firewall rule for TCP INBOUND 135.
Please can you explain how does the connectivity work inbound and outbound?

]]> By: Jafin https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-39516 https://www.prajwaldesai.com/?p=217402#comment-39516 In reply to Baburao Hatole.

Hi

I hope this could be solve your problem.

go to Computer Configuration/Policies/Windows Settings. Expand Security Settings/Local policies/Security options

User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop — Enabled

]]> By: Baburao Hatole https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-39492 https://www.prajwaldesai.com/?p=217402#comment-39492 Its not working on windows server 2022 and Windows 10. After run command Runas session screen goes blank at Administrator side so its helpless to administrator to support users through MSRA tool. Earlier it was working fine with windows server 2k8 and win 7 OS

Please provide your feedback on this if you have good solution on this.

]]> By: Prajwal Desai https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-31641 https://www.prajwaldesai.com/?p=217402#comment-31641 In reply to Rohit Nanduri.

Windows Server 2013 is too old now.

]]> By: Rohit Nanduri https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-31579 https://www.prajwaldesai.com/?p=217402#comment-31579 would welcome to know the Windows Server 2013 notes with diagrams

]]> By: Amir Kalhori https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-31208 https://www.prajwaldesai.com/?p=217402#comment-31208 Dear Prajwal,

Thank you for your guide. It is useful.
I followed your guide and implemented in my domain but I have a problem, all helpers need to have domain admin permission to use msra.exe /offerra

Could you please kindly help me to fix this problem.
I do not want to give domain admin permission to my support teams.

I look forward to hearing from you.

Best Regards,
Amir Kalhori

]]> By: Jacques https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-30488 https://www.prajwaldesai.com/?p=217402#comment-30488 Thanks for this information!

]]> By: Andy https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-28690 https://www.prajwaldesai.com/?p=217402#comment-28690 Hi
We are running Windows 10 Pro and have a few machines which are missing the local group “Offer Remote Assistance Helpers”. They got the GPO applied, but we can’t access it because of missing rights and it makes sense when the local group are missing, where the security group with the helper-members should be added to.

Does anyone know why the local group “Offer Remote Assistance Helpers” are missing on the machines ?

]]> By: Ronan https://www.prajwaldesai.com/enable-remote-assistance-using-group-policy/#comment-23797 https://www.prajwaldesai.com/?p=217402#comment-23797 Hi,

Do you have a way to configure Offer Remote Assistance for devices which are Azure AD Joined & Intune managed?

Thanks,
Ronan

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